Refund policy

We offer a 30-day return policy. You may request a return within 30 days after receiving your item.

Return Eligibility

To qualify for a return, the item must be in the same condition in which it was received, unused, with all original accessories, manuals, labels, and packaging. You will also need your receipt or proof of purchase.

To request a return, contact us at bojuk-serve@outlook.com and include your order number, the product name, and the reason for the return. Photos or videos may be requested when necessary to help us review damaged, defective, or incorrect items.

If your return is approved, we will provide return instructions and the applicable return address. Items returned without prior authorization will not be accepted. Please do not send products to the address shown on the original shipping package unless instructed by our customer support team.

Damaged, Defective, or Incorrect Items

Please inspect your order after delivery. If your item arrives damaged, defective, or incorrect, contact us as soon as possible so we can evaluate the issue and provide an appropriate resolution.

For approved returns involving damaged, defective, or incorrect items, we will provide a prepaid return shipping label or other return instructions at no additional cost to you.

Change-of-Mind Returns

For returns that are not caused by damage, defects, or fulfillment errors, the customer is responsible for return shipping costs. Original shipping charges are non-refundable unless required by applicable law.

Non-Returnable Items

We cannot accept returns for:

  • Items returned more than 30 days after delivery

  • Items showing signs of misuse, modification, improper installation, or accidental damage

  • Items missing original parts, accessories, manuals, or packaging

  • Gift cards

  • Items clearly marked as final sale

Please contact us if you have questions about whether your item is eligible for return.

Exchanges

The fastest way to receive a replacement product is to return the original item after your return request has been approved and place a new order separately.

Refunds

We will notify you after we receive and inspect your returned item. If the refund is approved, it will be issued to your original payment method within 10 business days.

Your bank or credit card company may require additional time to process and post the refund. If more than 15 business days have passed since your refund was approved, please contact us at bojuk-serve@outlook.com.