Shipping policy

Shipping Destinations

We currently ship only to addresses within the contiguous United States. We do not currently ship to Alaska, Hawaii, U.S. territories, or international addresses.

Order Processing and Delivery

Orders are processed as quickly as possible. Any available shipping or delivery estimate will be displayed during checkout or provided in your order confirmation.

Delivery dates are estimates and are not guaranteed. Actual delivery times may vary depending on product availability, destination, carrier operations, weather, holidays, and other circumstances outside our control.

If no shipping timeframe is provided when you place your order, we will ship your order within 30 days. If we cannot ship within the stated timeframe, or within 30 days when no timeframe was provided, we will contact you with an updated estimated shipping date and give you the option to accept the delay or cancel the unshipped order for a full refund.

Shipping Charges

Shipping charges are calculated and displayed during checkout based on the delivery address, products ordered, and available shipping method.

Order Tracking

When tracking information is available, it will be sent to the email address provided with your order. Tracking information may take some time to update after the carrier receives the package.

Address Accuracy and Changes

Customers are responsible for providing a complete and accurate shipping address. Please contact us immediately at bojuk-serve@outlook.com if you need to request an address change.

We cannot guarantee that an address can be changed after an order has entered processing or has been shipped. Additional shipping charges resulting from an incorrect or incomplete address may be the customer’s responsibility.

Shipping Delays

Carrier delays may occasionally occur due to weather, holidays, service interruptions, or other events outside our control. We will provide available information and reasonable assistance, but we cannot guarantee carrier delivery dates.

Lost or Damaged Packages

If your tracking information shows that a package has been delivered but you cannot locate it, please check around the delivery location and contact the carrier first. If the package is still missing, contact us at bojuk-serve@outlook.com with your order number.

If your package or product arrives damaged, please contact us as soon as possible and include your order number and clear photos of the package and product so we can review the issue.